Contact Us
Welcome to DECOVIV
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our art vase and decorative collections, our customer care team is here to help.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@decoviv.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number in your message whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or issue
- Clear photos, where relevant
- A short video if the issue relates to product condition, damage, or other product details
Providing these details will help us review your request and provide assistance more efficiently.
2. Customer Support Hours
Customer Support Email:
service@decoviv.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery inquiries
- Product information
- Product care and usage guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales inquiries
- Product specifications and material information
- Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.
4. Product Support
DECOVIV offers a curated collection of modern artistic home decor products, including natural art vases, decorative vessels, and sculptural home accents.
Our designs embrace a natural and original aesthetic, deeply inspired by elements such as earth, stone, and forest. Each piece preserves the raw textures, organic forms, and unique imperfections of natural materials, creating a quiet, pure, and timeless wabi-sabi inspired atmosphere.
If you need help with a product, our customer care team can assist with questions regarding:
- Product dimensions
- Materials and finishes
- Product care recommendations
- Included accessories
- Recommended usage
- Product variations
- General product questions
Because specifications vary between products, please include the product name or order details when contacting us.
5. Business & Wholesale Inquiries
DECOVIV welcomes inquiries from retailers, distributors, commercial buyers, interior design businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:
Email: service@decoviv.com
Please use one of the following email subjects:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
If possible, please include:
- Company name
- Market or region
- Expected order volume
- A brief description of your inquiry
6. Corporate Information
Brand: DECOVIV
Website: decoviv.com
Legal Entity:
Hainan Haixiang Trading Co., Ltd.
Registered Address:
Room 2025-ZC-1076, Rainforest Space Incubator, Haikou Zhongguancun Information Valley Innovation Center, No. 1 Haoyuan Road, Nanhai Avenue, Jinyu Subdistrict, Longhua District, Haikou City, Hainan Province, China
Unified Social Credit Code:
91460000MAEEWLTF4X
Customer Support Email:
service@decoviv.com
decoviv.com is owned and operated by Hainan Haixiang Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From choosing the right DECOVIV art vase and decorative pieces to receiving and enjoying your order, our team is here to make your shopping experience clear, convenient, and reliable.
If you have any questions, please contact us at:
Email: service@decoviv.com
Thank you for choosing DECOVIV.
DECOVIV — Natural Art Objects Inspired by Earth, Stone, and Forest.