FAQ

Orders & Shipping

How do I place an order?

To place an order, select the DECOVIV decorative vase or artistic home decor piece you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your DECOVIV product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A photo of the shipping label, if available
  • A short video if the issue relates to product condition

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does DECOVIV offer?

DECOVIV offers a curated collection of artistic vases and decorative home pieces inspired by nature, earth, rocks, and forests.

Our designs embrace a natural and primitive aesthetic, preserving raw textures, organic forms, and irregular silhouettes to create a quiet and pure expression of wabi-sabi beauty.

Our collection may include:

  • Artistic decorative vases
  • Modern sculptural home decor
  • Organic shape vessels
  • Nature-inspired decorative pieces
  • Minimalist artistic ornaments

Available products may change as new collections and designs are introduced.

Are DECOVIV products made with different materials and finishes?

Materials, finishes, textures, colors, and construction may vary depending on the product.

Inspired by natural landscapes and organic elements, DECOVIV products may feature unique surface details and handcrafted-style characteristics.

Due to manufacturing processes and product variations, slight differences in:

  • Shape
  • Texture
  • Color
  • Finish
  • Surface details
  • Decorative elements

may occur between individual products or production batches.

These natural variations are part of the artistic character of the product and do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, textures, proportions, and details as accurately as possible.

However, actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Material characteristics
  • Manufacturing variations
  • Product batches

Please review the individual product page for specific product information.

How should I care for DECOVIV decorative products?

For most DECOVIV artistic vases and decorative pieces:

  • Handle products carefully.
  • Avoid dropping, strong impact, or excessive pressure.
  • Keep products clean and dry.
  • Use a soft cloth for external cleaning when appropriate.
  • Avoid harsh chemical cleaners.
  • Avoid modifying or damaging the original structure of the product.
  • Follow product-specific instructions provided with your item.

What should I do if my decorative piece has an issue?

If your DECOVIV product experiences a problem, inspect the product carefully and avoid forcing, opening, or modifying the affected area.

Where applicable, check:

  • Product condition
  • Surface details
  • Packaging condition
  • Product placement environment

If the issue continues, please contact our customer support team.

Can I use DECOVIV products outdoors?

Unless a product page specifically states otherwise, DECOVIV decorative products are designed primarily for indoor use.

We recommend protecting products from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Direct sunlight for extended periods
  • Harsh chemicals

Any outdoor-use claim applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, natural material characteristics, or measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does DECOVIV offer a warranty?

Eligible DECOVIV products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your DECOVIV decorative vase or artistic home decor piece experiences an issue involving product structure, surface details, materials, or other product features, please avoid forcing, opening, or modifying the affected area.

If the problem continues, please contact:

Email: service@decoviv.com

Please include:

  • Your order number
  • Product name
  • A description of the issue
  • Clear photos where relevant
  • A short video demonstrating the problem where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

DECOVIV does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

  • Product dimensions
  • Materials
  • Colors and finishes
  • Product details
  • Decorative features
  • Care instructions
  • Recommended usage

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or textures look different in person?

Yes. Product colors, textures, finishes, and artistic details may appear slightly different depending on:

  • Screen settings
  • Room lighting
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

We aim to represent each product as accurately as reasonably possible.

Do decorative products have identical finishes and details?

Not necessarily.

Products featuring natural textures, organic forms, irregular shapes, handcrafted-style details, or unique surface characteristics may show slight differences between individual products or production batches.

These variations are considered normal characteristics of artistic design and manufacturing and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@decoviv.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: DECOVIV

Website: decoviv.com

Legal Entity:
Hainan Haixiang Trading Co., Ltd.

Registered Address:
Room 2025-ZC-1076, Rainforest Space Incubator, Haikou Zhongguancun Information Valley Innovation Center, No. 1 Haoyuan Road, Nanhai Avenue, Jinyu Subdistrict, Longhua District, Haikou City, Hainan Province, China

Unified Social Credit Code:
91460000MAEEWLTF4X

Customer Support Email:
service@decoviv.com

DECOVIV — Natural Forms Inspired by Earth, Rocks, and Forests.

Discover artistic vases, organic designs, and timeless decorative collections from DECOVIV.