Terms & Conditions

These Terms and Conditions ("Terms") apply to purchases made through decoviv.com.

decoviv.com is operated by Hainan Haixiang Trading Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on decoviv.com.

Scope of These Terms

These Terms apply to purchases of products offered through decoviv.com.

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Product Support & Care information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, pricing, images, and availability as accurately as possible.

DECOVIV products are inspired by natural materials, organic forms, and wabi-sabi aesthetics, including:

  • Artistic vases
  • Decorative home objects
  • Sculptural interior pieces
  • Natural texture inspired designs
  • Modern decorative collections

Our designs are deeply influenced by elements found in nature, including earth, stone, and forest landscapes. Each piece preserves natural textures, raw material characteristics, and irregular organic shapes to create a quiet and authentic artistic expression.

Actual product appearance may vary slightly due to:

  • Screen or display settings
  • Photography and lighting conditions
  • Natural material characteristics
  • Handcrafted or production variations
  • Texture and surface differences
  • Product batch differences

Products featuring natural textures, stone-like surfaces, ceramic finishes, handcrafted details, or organic shapes may have minor variations in appearance. Such variations are considered natural characteristics of artistic products and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

Customers are responsible for reviewing product information, specifications, dimensions, materials, and intended use before purchasing or using a product.

DECOVIV decorative products may vary in:

  • Materials
  • Shapes
  • Textures
  • Colors
  • Finishes
  • Natural surface details

Because many DECOVIV products are designed with natural textures and artistic forms, slight differences in surface appearance, color tone, and organic details may occur between individual pieces.

These characteristics reflect the uniqueness of artistic decoration products and are not considered defects.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

DECOVIV reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@decoviv.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

  • Processing
  • Packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on decoviv.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on:

  • Product design
  • Product materials
  • Product size
  • Product variations
  • Promotional eligibility
  • Destination
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before completing your purchase.

DECOVIV may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device type
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

DECOVIV may occasionally provide promotional benefits, including:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping promotions
  • Other promotional benefits

Promotional offers may include additional conditions such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

DECOVIV reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside of DECOVIV's reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

DECOVIV artistic vases and decorative objects may include fragile materials, handcrafted textures, ceramic surfaces, stone-like finishes, or delicate decorative details.

We take reasonable measures to package products safely for transportation. Customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact DECOVIV before returning a product so our customer support team can review your request and provide applicable instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your DECOVIV product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving:

  • Broken or damaged vase structures
  • Surface damage
  • Incorrect products
  • Missing components or accessories
  • Transportation-related damage
  • Other product-related issues

We may request:

  • Your order number
  • Clear photographs of the product
  • Photographs of the original packaging
  • A photograph of the shipping label
  • A short video demonstrating the issue where applicable

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available solutions may include replacement, refund, or another appropriate resolution.

Product Use and Care

DECOVIV products should be used only for their intended decorative purpose and according to:

  • Product instructions
  • Material characteristics
  • Care recommendations
  • Product-specific guidance

Decorative Vases and Artistic Objects

  • Handle products carefully to avoid impact, dropping, or excessive pressure.
  • Place products on stable and suitable surfaces.
  • Avoid exposure to excessive moisture unless the product is specifically designed for such use.
  • Keep products away from harsh chemicals and abrasive materials.
  • Clean surfaces gently using suitable methods.
  • Do not modify, alter, or damage the original structure of the product.

Natural materials and handcrafted-style finishes may develop unique characteristics over time. These variations contribute to the individuality and artistic value of each piece.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, DECOVIV decorative vases and home objects are designed primarily for indoor environments.

Products should be protected from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Direct sunlight for extended periods
  • Harsh chemicals

Any outdoor-use claim applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements and specifications displayed on decoviv.com are provided as product references.

Minor variations may occur due to:

  • Manufacturing processes
  • Handcrafted characteristics
  • Measurement methods
  • Natural material differences
  • Product batch variations
  • Design updates

Artistic vases and decorative objects may have slight differences in color tone, texture, shape, surface details, or finish due to natural materials and production processes.

These characteristics are considered part of the artistic nature of DECOVIV products and do not necessarily indicate a defect.

Product Support and Warranty

Certain DECOVIV products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through decoviv.com are intended primarily for lawful personal, household, interior decoration, or gift use unless otherwise agreed by DECOVIV in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use decoviv.com or its purchasing systems for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Abuse of discounts or promotions
  • Manipulation of checkout systems
  • Misuse of return or refund procedures
  • Unauthorized resale where restricted
  • Interference with website security
  • Other unlawful or deceptive activities

DECOVIV may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

  • DECOVIV branding
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layouts
  • Design elements
  • Original written content

is owned by, licensed to, or used with authorization by DECOVIV, Hainan Haixiang Trading Co., Ltd., or applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

DECOVIV may use third-party service providers to support:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising services
  • Fraud prevention
  • Website security

Third-party services may operate under their own terms and privacy policies.

DECOVIV is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing an order or contacting us electronically, you agree that DECOVIV may communicate with you electronically where appropriate.

Communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund communications
  • Security notices

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Disclaimer

To the fullest extent permitted by applicable law, decoviv.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but natural variations may occur due to materials, craftsmanship, photography, and display conditions.

Limitation of Liability

To the fullest extent permitted by applicable law, DECOVIV and Hainan Haixiang Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs
  • Replacement
  • Returns
  • Refunds
  • Cancellations

Changes to These Terms

DECOVIV may update these Terms periodically to reflect changes in:

  • Business operations
  • Products or collections
  • Website functionality
  • Store policies
  • Legal requirements

Updated versions will be posted on this page.

Contact Us

If you have questions regarding these Terms, an order, a DECOVIV product, or our store policies, please contact us:

Brand: DECOVIV

Website: decoviv.com

Legal Entity:
Hainan Haixiang Trading Co., Ltd.

Registered Address:
Room 2025-ZC-1076, Rainforest Space Incubator, Haikou Zhongguancun Information Valley Innovation Center, No. 1 Haoyuan Road, Nanhai Avenue, Jinyu Subdistrict, Longhua District, Haikou City, Hainan Province, China

Unified Social Credit Code:
91460000MAEEWLTF4X

Customer Support Email:
service@decoviv.com

decoviv.com is operated by Hainan Haixiang Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.